Refund policy

ROLF WATCHES — Refund & Return Policy

At ROLF WATCHES, we want you to feel confident with your purchase. Every watch is carefully inspected before shipment, and eligible orders are covered by our 30-Day Money-Back Guarantee, subject to the conditions below.

1. 30-Day Return Eligibility

You may request a return within 30 days of delivery if you are not completely satisfied with your purchase.

To qualify for a return, the item must:

Be unused, unworn, and unadjusted
Be returned in its original condition
Include all original packaging, tags, accessories, manuals, and protective materials
Show no signs of wear, scratches, damage, resizing, alteration, or misuse

Customers are welcome to carefully inspect the watch after delivery. However, watches that have been worn, resized, adjusted, damaged, or altered may not qualify for a full refund.

All returns are subject to inspection upon arrival.

2. How to Request a Return

To request a return, please contact:

returns@rolfwatches.com

Please include:

Your order number
The reason for the return
Photos of the watch and its current condition

If the product arrived damaged, defective, or incorrect, please also include clear photos or video showing the issue.

Please do not send a return before receiving return instructions from our support team. Unauthorized returns may not be accepted.

3. Change-of-Mind Returns

Returns for personal preference, fit, style, color preference, or change of mind are accepted within the 30-day return period, provided the item meets all return-condition requirements.

For these returns:

The customer is responsible for return shipping
Optional expedited shipping charges are non-refundable
Customs duties, taxes, or import charges paid by the customer are non-refundable by ROLF WATCHES

We recommend using a tracked return service, as ROLF WATCHES cannot be responsible for return parcels lost in transit.

4. Damaged, Defective, or Incorrect Items

If your order arrives with a manufacturing defect, shipping damage, or the wrong item was sent, please contact us within 30 days of delivery.

Once the issue is verified, ROLF WATCHES will provide an appropriate resolution, which may include:

A replacement
A full refund
Return shipping at our expense

Damage caused by wear, misuse, impact, improper handling, unauthorized repairs, or modifications is not considered a manufacturing defect.

5. Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved.

If approved:

The refund will be issued to the original payment method
Refund processing typically takes 5–10 business days
Your bank or payment provider may require additional time before the refund appears on your account

Standard shipping included with the original order is not deducted from the refund.

Optional expedited shipping charges are non-refundable unless the return is caused by an error by ROLF WATCHES.

Items returned with missing packaging, accessories, protective materials, or signs of use may be refused or may qualify for a reduced refund where permitted.

6. Exchanges

We currently do not offer automatic exchanges.

If you would like another model, color, or variation, please request a return for the original item. Once the return is approved, you may place a new order.

For defective or incorrect products, our support team may offer a replacement as part of the resolution.

7. Promotional, Discounted & Limited-Edition Items

Discounted, promotional, and limited-edition watches remain fully eligible for our 30-Day Money-Back Guarantee, provided they meet the return conditions outlined in this policy.

Promotional pricing, compare-at pricing, discount codes, bundle offers, free-gift promotions, or limited-edition status do not affect return eligibility.

Purchasing a watch during a promotion or sale does not make the item final sale.

8. Non-Returnable Conditions

A return may be refused if the watch:

Has been worn beyond reasonable inspection
Has been resized or adjusted
Shows scratches, marks, dents, or other signs of use
Has been damaged after delivery
Is missing original packaging, accessories, tags, or protective materials
Has been altered or repaired by a third party
Is returned outside the 30-day return period

9. Return Shipping Responsibility

If the return is due to:

Manufacturing defect
Shipping damage
Incorrect item received

ROLF WATCHES will cover the applicable return shipping cost.

For change-of-mind, preference, fit, style, or color-related returns, the customer is responsible for return shipping.

10. Warranty

This return policy is separate from any warranty coverage provided by ROLF WATCHES.

Manufacturing defects that arise outside the 30-day return period may still qualify for assistance under the applicable warranty terms.

11. Contact

For return or refund questions, please contact: