Shipping policy
ROLF WATCHES — Shipping Policy
At ROLF WATCHES, we aim to provide a reliable and transparent delivery experience for customers worldwide.
1. Order Processing
Orders are typically processed within 1–3 business days after payment is confirmed.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Business days do not include weekends or public holidays.
2. Estimated Delivery Times
After your order has been processed and shipped, estimated delivery times are:
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United States: 5–8 business days
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Europe: 5–8 business days
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Canada & Australia: 5–8 business days
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Other International Destinations: 7–14 business days
Delivery estimates begin once your order has shipped and do not include processing time.
Please note that delivery times are estimates and may occasionally be affected by customs processing, local carrier delays, severe weather, holidays, or other circumstances outside our control.
3. Free Shipping Worldwide
ROLF WATCHES offers free standard shipping worldwide on all orders.
There is no minimum order value required to qualify for free shipping.
All standard shipments include tracking, and your tracking information will be sent by email once your order has shipped.
If optional expedited or premium shipping services are available for your destination, any additional cost will be clearly displayed at checkout.
4. International Orders, Duties & Taxes
ROLF WATCHES ships worldwide.
Depending on the destination country, your order may be subject to local customs duties, import taxes, VAT, or other fees imposed by local authorities.
Unless otherwise stated at checkout, these charges are not included in the product price and remain the responsibility of the customer.
Customs processing may occasionally extend the estimated delivery timeframe.
5. Order Tracking
Tracking information will be provided by email once your order has shipped.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
If you experience difficulty tracking your order, please contact:
6. Lost or Damaged Packages
If your order appears to be lost in transit or arrives damaged, please contact us at support@rolfwatches.com as soon as possible.
For damaged deliveries, please provide:
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Your order number
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Photos of the package
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Photos or video showing the damaged item
We will review the situation and work with the carrier to determine the appropriate resolution.
7. Packages Marked as Delivered
If tracking shows your package as delivered but you cannot locate it, we recommend first:
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Checking around the delivery location
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Asking household members or neighbors
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Contacting the local carrier responsible for final delivery
If the package still cannot be located, contact us at support@rolfwatches.com and we will assist you in reviewing the delivery information.
8. Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has entered fulfillment or has shipped, we may not be able to modify the delivery address.
9. Contact
For shipping or delivery questions, please contact:
Please include your order number so our team can assist you efficiently.